What to do with this incorrect delivery??
I ordered 2 packs of photo printer paper. 1 small and 1 large. Amazon sent me 2 small packs. The large pack is 3x the price of the small pack. So I did a return and did find the "wrong item was shipped" option. In the notes I explained the issue. I returned the "large pack" and physically sent back one of the small packs. Amazon immediately issued the refund for the large pack when I dropped the item at UPS.
A week later I got a note that the small pack was refunded. I assume because they matched up the small pack with the order even though I never did a return on the small pack. The large pack was refunded already. So now I have 2 refunds.
Problem is, Amazon is never going to get the large pack. I went through Amazon's heavy duty front line security and finally got to a live agent on chat. I explained to her the issue but I'm not sure she really 100% got it. She said they fully documented what I told them in "notes in my account". This was over a week ago and there's no change on my account.
We aren't talking huge amounts here but what are the odds Amazon actually fixes this correctly? And why don't they have a real system for a customer receiving the wrong item?
This isn't the first time this happened to me. I ordered a $5 paper product once and was sent a $150 motor. At that time there was simply no way to return a wrong item. I just kept it figuring I could sell it at some point. The $5 wasn't worth my time.