Unexpected NBNCo response to Complex Multi-Dwelling MDU Upgrade Application
Our complex of 8 townhouses voted at the AGM last month to apply for the full fibre upgrade. Our strata manager sent in the application last week with me as the local contact. Today I received a pretty confusing response from NBNCo…
“After reviewing the details, it appears that one of the units in your property is already eligible for a fibre upgrade, and an order has been placed. However, the order is currently on hold as your building is considered complex and requires remediation works along with a bespoke design to enable fibre upgrades across all units within the property. As part of this planned remediation activity, all premises within your building/complex will become eligible for individual fibre upgrades. Based on the current update, the expected completion date for these works is the end of June 2026.”
This struck me as strange. So I looked up all 8 units on Leaptel’s & ABB’s address checker. Sure enough, units 6 & 7 both say they are eligible for the “new development offer”, while the 6 other units only mention FTTN. This was not the case a year ago when we first moved in. Back then, all 8 units only showed FTTN as being available.
All units are connected to the NBN via the same MDU at the front of the complex. So how is it possible that two have become eligible for the free fibre upgrade?
When I searched the LukePrior map when we first moved in our complex was tagged as “Tech Change Status: MDU Complex Eligible To Apply (FTTP). Program Type: Customer-initiated N2P MDU Complex” It still says the same today.
We all received a notice of future works from Ventia a few weeks ago, before the AGM. Presumably, that’s the FTTP “remediation and bespoke design” mentioned by NBNCo in the email. But the works notice from Ventia made no mention of FTTP upgrades. It just said they were coming out to fix the broken MDU cabinet door and remove some superfluous racks from inside the cabinet after carrying out general hardware inspections in our area.
Does anyone understand what’s going on? Is our complex really getting a free MDU upgrade without going through the typical complex multi-dwelling application process? Or is this some big understanding on NBBVo’s part that’s going to result in us waiting months for nothing?