Weird order
So, I’d ordered some Greggs this morning to my house.
The uber app kept switching drivers, I eventually got my order, but everything that should have been hot was freezing cold e.g coffees. I then saw on my uber app that there was a “second part” to my order on the way… so I phoned up the shop and was asking why there was more, even though I’d already received my order (I did let the guy on the phone know that the coffees and stuff where Cold). He said that he’d made the order and the driver it was supposed to be picked up by canceled on it and he then had to make another one after it took half an hour to get a new driver. I asked him if I’d get a second order or if that was just a glitch, he said I’d get another order due to the items being cold and a new one has already been made.
I was following the driver along the app, all the way to my house and I was waiting for the doorbell to ring, it never did, so then I looked outside and saw my driver driving away with the second order of food in his passenger seat. I was quite confused as that was my second order that I was told I’d receive as it was already made and my first order was cold.
I’ve ended up having to contact uber support and I’ve just asked for a refund on all of the cold items in the order as I didn’t get any replacement when I was promised a replacement.
I’m not too happy with how this has gone, I would have much rather had my second order as promised, but eh oh, what can you do!