u/Aware-Ad-8301

Not sure if this is standard practice for hotels but this was my first time booking a hotel stay. My mom normally books everything , anyways I booked two Hotel rooms in Vegas for myself , my sister and her boyfriend. one room with two beds and another room with a single bed. all of our names were on the reservation and we selected the first level of the hotel. When we arrived at the hotel the attendant said we could use the self service kiosk because she needed to do something first , she then asked what room my sister was stay in and that he name needed to be added additionally. When we got to the rooms they were on the 17th floor and we had two double bed rooms instead of the double and the single. We had already paid all fees online but were told that there was an additional fee of $275 per room. if it helps this was the circus circus hotel in Vegas. I’m just confused as to why we didn’t get the rooms we booked and why there were additional fees after the fact.