ongoing issues with dla case worker
hi sorry me again lol
So after back and forth my daughter wasn't awarded anything. His reasonings was there's no echp, she isn't on sleep medication, no diagnosis for adhd/autism, no cahms or similar support in place and there's no proof of washing in school to reflect on her care needs and that the school have contradicted everything on the form i wrote saying "she's happy and independent she can change, eat and go toilet independently and receives no 1-1 support" also stating there was no evidence from ENT which there was and that she isn't under cahms or any related mental health service.
I made a complaint as the mention for adhd and autism is new, she is under childrens and young persons wellbeing service which is apart of cahms it is still nhs funded and a referral was sent by the gp for mental heath support, and she does receive support from the school and that she doesn't change at school she goes into school in her PE kit snd why would she need to wash at school? so why was that asked and i made it clear on the form all of this with evidence. I also stated that she cannot be on sleep medication due to her sleeping disorder and her obstruction and low respiratory rate when she is asleep as she needs to wake herself up so why would you drug a child who has to wake up as she stops breathing. Also regarding her referral from the social prescriber who provides 1-1 support outside of school who is employed by children and young persons was said to be a report from the national autistic society when it wasn't at all and it was signed and dated with her job role and full name
The case worker who dealt with her case called me and then started having a go at me down the phone which lead to the pair of us arguing regarding my daughter me correcting him him not appreciating that and me ending the phone ringing DLA again and complaining again and receiving an apology. I also then contacted the school asking for clarification on what was said.
I then received a phone call today and a case manager has told me the written notes from the phone call stating the school said that. I asked why wasn't it recorded i thought all calls were and she told me it wasn't or my phone conversation with him being rude to me and said that he has a strong accent so she doesn't think it was meant to come across rude as she knows him personally. And she completely understands where i am coming from and the confusion on the evidence and has asked me to resend all her hospital letters (i'm guessing this has been lost) as i said all the hospital reports back my day to day and night care for her and her diagnosis for her obstruction in her breathing and her sleep problems and her mental health referral/concerns from the GP
She said she will be looking at everything i sent and redoing my decision in a week and getting other opinions within dwp who aren't medically trained but will know the ins and outs 100%.
I then received a phone call from the school and i read them out the decision letter and what he said regarding the school and the senco said he asked if my daughter can eat independently she said yes and she goes to the toilet without needing help but she said she also explained that she has had to have adaptations in class. She cries every single morning having to leave my side, she needs support from her teacher epically in the morning with regulating her emotions and has to have a time out on her, she struggles socially an had to be buddies up to mix with the other children and mae friends and that when doing phonics she was having it in another classroom as this is how they did the sets and my daughter couldn't cope with the change from one room to another would break down if leaving the classroom so now she doesn't have too and she is only happy if she is in her routine and doesn't leave her classroom and stays with her teacher. Also that she does receive 1-1 support counselling once a week at school and her attendance is poor due to the ongoing issues with her health and that her teacher gives her daily mental health check ins. She is now writing a written statement about all of this so i can send it off about her anxiety in school and the support she receives as she isn't sure why this wasn't included.
I'm just wondering if anyone went through anything similar and had a success? Why the case manager ignored or misunderstood so much evidence and is that the reasoning for them to be reviewing it without a MR. The school have said they wrote everything down on the phone call and i also find it hard to believe DLA apparently didn't record any of these conversations? Is it worth complaining again and mentioning what the school have said as he said the decision was made on what the school said stating she doesn't recieve support when the school made it clear she has had adaptations and she receives 1-1 in school and outside of school as that's a factor in her attendance she is with the children's social prescriber.