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@AT&T i have been trying for over a month to get help with this issue and now my account has been closed and cannot be reinstated.
In March, an order was placed and the phone was sent to one of my employees in a different state. The order was cancelled.I called and spoke to a CSR to find out why. I was told because the address that the phone was being mailed to was not listed in my account.This was a time sensitive issue and YOUR CSR told me if I put my name on the account and send it to their address, she could have it processed that day.
Unfortunately, I took the advice of YOUR CSR. This order was also cancelled and my account was suspended for fraud. I appealed the fraud claim and received an email determining that it was not wireless fraud and to call Global Fraud Management for assistance.
Shortly after this email, I also received another email from an individual asking me to call him for assistance. I left at least 3 messages with no return call.
My last call into YOUR help line resulted in a 2 1/2 hour waste of time. I was transferred 7 times. When I was transferred the last time, she asked what department transferred me. I told her that it was the Loyalty department only to be told that there was no loyalty department.
On the last call, the CSR was trying to reach the Global Fraud Management department 4 times and nobody would take her transfer. When she got back on the phone she apologized and said that I had to go to a corporate store. I asked to speak to a supervisor and was told that they went home.
I've worked at 24/7 call centers. Anytime the call center is open, there is a supervisor present. Even when I worked from home, I always had access to a supervisor.
This is a small business that is trying to get started. AT&T delays have cost the business greatly. Plus our two most experienced employees, who were also our trainers, have left. Daily, other employees have told me they want to leave.
Yesterday, I went to a corporate store to be notified that my account has now been closed and there is no way to restore it.
I have received great help from your corporate store as well as my local independent store. They care about me, and my business. It appears though, that AT&T does not care about my l small business.
I am asking how I can get another account and continue to have the plan that was in place before. The account was in good standing prior to being closed.
I am very impressed with the help I've received from your corporate store, as well as the independent store. Not only do they care about the business, they also care about me.
As far as anyone else within the AT&T organization, it appears that I am just a small business that AT&T cannot be bothered with.
I have even followed the direction on one of your social media accounts, and hit the envelope (and responded sent) for assistance. As I expected, I have not received any correspondence back.
What can I do to get my account back with AT&T with the same contract?
I would appreciate it if someone would reply to this request.