Hey everyone,
My Google account got hacked. The password and phone number were changed, so I can’t access it anymore.
I still have access to the recovery email, but Google only lets me verify via SMS to the hacker’s number, which I obviously can’t use. It doesn’t give me the option to use my recovery email at all.
The recovery process is also really frustrating because it only asks for things I can’t access anymore. For example:
-It asks for a code from Google Authenticator (but I can’t log into the account there)
-It offers to send a code to the hacked email itself (which I obviously can’t access)
So basically all the options require access to the account… which is exactly what I don’t have.
I’ve tried the account recovery process multiple times, but it doesn’t help in my case.
I can prove the account is mine:
-My face is clearly visible in many videos on the linked YouTube channel
-Google Photos has years of my personal pictures
-Even the profile picture is my face
Is there anything else I can do to recover my account?
Thanks for any help 🙏