Alert : New flipkart minutes scam.
Hey guys, wanted to share an incredibly frustrating experience I’ve had with Flipkart and their quick-commerce service, Flipkart Minutes, over the last few days. It seems their new business model is charging consumers for premium products, completely omitting them from the delivery box, and then keeping the money by hiding behind automated "reporting windows."
I've had this happen on two separate orders within the same week:
Case 1: The Grocery Order (Order ID: OD437554509852751200)
Missing Item: Mother Dairy Cow Ghee (1L Pouch) worth ₹625.00
The Scam: The delivery came, but the ghee was missing. I got in touch with support, and their team internally verified and explicitly confirmed that the item was never delivered. Yet, they flat out denied a refund because I didn't flag it within an arbitrary 3-day "grocery-day return policy timeline." They generated an internal Incident ID (IN26051913260226340901) but refuse to give the money back.
Case 2: The Flipkart Minutes Order (Order ID: OD337580398297526200)
Missing Item: Pond’s Bright Beauty Day Cream worth ₹125.00
The Scam: Same story. The cream was left out of the quick-commerce delivery. When I initiated a return/refund for the missing product, their genius system assigned a delivery boy to "pick it up." Obviously, since I never received the item, I couldn't hand it over to the rider. The rider marked it on his app as "Quality Check Failed at doorstep." Support closed the ticket (IN26051923162932863789) saying the window is shut.
Why this is completely unethical and illegal:
Under the Consumer Protection Act 2019, this is a clear case of "Deficiency of Service" and "Unfair Trade Practices." An internal corporate policy or a 3-day deadline cannot legalize keeping money for goods you officially acknowledge you never delivered. That is literally just unjust enrichment.
I’ve already initiated a formal complaint through the National Consumer Helpline (NCH) portal using both incident numbers and support logs as primary evidence.
Be very careful while ordering from them, especially via Flipkart Minutes. If you miss checking your delivery by even an hour or don't fight their glitchy app instantly, they will gladly pocket your money. Blinkit and Zepto are lightyears ahead of this absolute mess.
Has anyone else successfully broken through their automated customer care firewall for missing items? Any advice on escalating this further?