Paying for Suno’s Highest Plan but Unable to Use the Service for 13 Days
For nearly two weeks, I have been unable to properly use Suno despite being subscribed to their highest-tier paid plan.
At first, Support and Billing did respond to my messages, which gave me confidence that the issue would be resolved. However, communication eventually stopped entirely, and since then I have received no further updates, responses, or meaningful assistance.
What makes this especially frustrating is not only the extended service disruption itself, but also the lack of follow-up toward paying customers. When users invest in a premium subscription, a reasonable level of reliability, transparency, and customer support should be expected.
I fully understand that technical issues can happen with any platform. But leaving customers without access to a paid service for such a long period — while communication suddenly disappears — is honestly very disappointing.
At this point, I would simply appreciate:
- a clear explanation,
- an honest update,
- or appropriate compensation for the prolonged downtime.
I’m genuinely curious whether other Premier subscribers are currently dealing with similar issues regarding access, billing, or support communication.