I think I might be the asshole… how do you control anger in these situations?
This is more of a please help me do better post than anything else.
I deal with admin/call centre staff quite a lot for work, and I know it’s a tough job for them. I genuinely don’t think they’re the problem.
But today really got to me. I was trying to sort out an invoice issue and got bounced between three different departments for hours.
30 minutes on hold here, robots answering there, explaining the same thing over and over… you know the drill. The worse was the robot hanging out on me twice and telling me to sort it on the website which I have tried several times.
After about 1.5 hours of this, I finally got through to an actual competent human. And she was… really competent! And I was abrupt with her.
Not shouting or anything, but definitely cold, frustrated, short, snappy. She didn’t deserve that at all. she was probably the only helpful person I spoke to.
I felt bad immediately after.
So I guess my question is, how do you stop yourself from snapping when the frustration builds up like that?
I don’t want to be that person. Any tips that actually work in the moment?