Location coverage issue nightmare.
“Thank you for being a loyal customer for over 29 years.”
That’s what I read each time I open the Verizon app, and it’s beginning to irk me!
I have been a Verizon customer for close to 30 years. I have lived in my house for 20 years. Verizon has been reliable during those years, until about a month ago.
At home, and only at home, service is inconsistent: calls drop, don’t connect or callers can’t hear me or I can’t hear them. I noticed that I only have one or two bars when I’m home.
So, I did a little reading and tried switching to airplane mode and back, nothing. I turned the phone off and back on, no improvement. I reset the phone network, that didn’t fix it. I even switched the phone to WiFi calling, to no avail!
I called and I got some guy from only God knows where asking me a list of idiotic questions until I totally lost my cool and finally asked him, can you help me or not?! He claimed that there was a service disruption in my area but they had fixed it. I knew that was B.S.
I called again yesterday but didn’t have the patience to get past the AI voice.
I called again today and after getting past the AI “ASSistant” I immediately told the rep what I had already done, that I have called and all for nothing. She claimed to check my device and that she was able to see that I have been having trouble. She said she would get me a signal booster, that it should help.
I’m willing to try it, but my family in California had similar issues, the booster was no help, and they ended up leaving Verizon.
I’m so very disappointed that after decades of exemplary service, Verizon has declined. What would cause loss of signal strength? Google says that 5G is known for limited coverage, signal interference and network congestion, slow data, draining battery, dropped calls, weak indoor reception.