u/AndyLane6611 — reddlx

I activated the cellular function on my AW via the watch app in October last year. I am on EE. I used it for a few months but didn’t really get any benefit from it so I cancelled it via the app around a month ago.

Being a complete knucklehead, I didn’t check last months bill and today’s bill came showing the charge for the cellular service (which has gone up from £7 a month to £8.50). I called EE and told them I had cancelled it around a month ago using the Watch app and they said I should’ve called them to cancel it. They said that by using the Watch app, all I did was pause it. They likened it to removing the SIM card from a phone. I disagreed with their analogy. Who pauses a contract on a phone and still pays for it?

Now I’m pretty sure when I de-activated it via the Watch app there was a clicky that said “cancel plan” or something similar. Anyway, it was enough for me to think I’d cancelled it.

Anyway, they have cancelled it from today but I’m annoyed with myself for not spotting this earlier. Lesson learned!