u/Andre2kReddit

I used Maribank debit card to try and withdraw at a Metrobank atm. Pero nagkataon na faulty yung atm at that time and it deducted my maribank balance but didn't give me any cash. (5000+ php btw)

The sec guards then referred me to the customer service agent which made me fill up a dispute form a told me to wait 3 days to receive it, and follow up if I didn't.

3 days later, no refund. I went back to metrobank and they told me they wasn't responsible for the refund and i should go file a dispute with maribank instead.

It's been 2-3 days since I filed a dispute to maribank, and I still have no response.

My question: Should I take this complaint to BSP, and who do I complain? Maribank or Metrobank?

tia