u/AnachronIst_13

For anyone interested in history, we have just published the latest issue of the Historic Brighton Newsletter & Journal with a feature article on the use of zoning regulations to further discriminate against hopeful future residents of Brighton from the 1920s-1970s (and other suburbs of cities throughout the U.S.).

Link to digital copy below, hard copies can be found at select businesses throughout Brighton:

https://www.historicbrighton.org/wp-content/uploads/HB\_VOL.271.pdf

If you would like to become a member of our educational not-for-profit, you can join online for $25/year or as a higher level sponsor if you choose, just head to the membership section of our website!

https://www.historicbrighton.org/historic-brighton-newsletters/

I woke up this morning to a panic situation when my partner discovered that a water supply line had exploded in our bathroom (thankfully clean water). It had only been going for a few minutes (we both thought the other had turned the sink or shower on and then realized in a morning grog that we were both still in bed). I ran downstairs to shut the water off but three rooms had flooded already.

We were referred to LaLonde plumbing. I’d never worked with them before. I contacted them around 10:30 AM. Their guy arrived right as scheduled at 12:30 and by 2:00 PM all damaged items were repaired and we had water service again - for less than $1,000. For the work done and on an emergency call, I am very impressed. (Bonus points to Emergency Water Removal for rapid response and for referring LaLonde).

I want to add: my first call was to the plumbing company I have used for a while now, but they switched to an AI response machine which 1) immediately pissed me off, and 2) lacks the very human understanding that sometimes you need something on off-hours that an appointment 24-48 hours away doesnt resolve.

In the time I hung up on the AI from the other company, received a text, responded to the text that the machine was unhelpful in an emergency, and a human actually did call to follow up, LaLonde had already booked an appointment.

To business owners in the utilities-services: not having a human response is likely to cost you future business. The other company lost my I’ll-pay-anything emergency business, and also my future business for stumbling on a competitor with superior customer service!

Anyways, despite the chaos this morning, I am grateful to have found a high quality business for the future!