My partner and I recently bought a house and ended up going with Rogers for Internet service because our previous place had it and we were fine with it, however as part of the process several things have gone wrong:
We were promised that fibre was available at the location, however it was not. This was specifically asked for when we signed up and the sales rep told us it was.
A modem was delivered to our old location and we were told that the modem would jsut be plug and play and it work work, however this was not the case. It required a technician to come in to do the setup.
It appears to no longer be possible to manage internet setting (Wifi SSID, password, port-forwarding etc) via the admin panel on the web interface and you have to use the Rogers Xfinity Android/iOS app - which I do not want to do. I spent probably 6 hours in total with tech support to figure this out and a ticket was made "with their back end team to see if the modem could be placed into admin mode" which I was told I would get a call back, but ended up calling back on my own a week later after not hearing anything only to be told "it isn't possible anymore".
Now due to how our move has been setup we haven't been able to validate things on our end until this week, which has pushed us out side of the 15 day early cancel period (15 days seems insanely short to me? Telus gives you 30?!). Basically I've looked into moving over to Telus instead because of this insanity, however the contract has appeared to show that there is up to a $360 cancellation fee? Given whats happened does anyone know my chances of being able to get out it? We signed up with a certain expectation of service and it was not provided.