▲ 2 r/Dell
One of our users has been sent a brand new PRO16 and was met with battery failure lights, on boot it says 3rd party battery not supported and they've had it not start-up with the charger light alternating between amber and white,
We had an engineer replace the battery but it happened again, so had that one back and sent a new one go out, and believe it or not it happened again to the other brand new pro 16- to add on top the one we had back worked completely fine when it got here- think i'm going mad.
Is there some really wild explanation for this like the desk surface that she's on or something because it doesn't make any sense; asked her to plug it in somewhere else in her home but it didn't seem to help.
u/Alvuturuss — 8 days ago