u/Alv1s

Hello, wanted to ask maybe someone knows how to fix this issue that Primma Donna Soul stuck when trying to do descale. There is only sound but water is not running from hot water sprout, other descale / milk sprout is ok. There is full water and filter is ok. Also how to do the cycle reset? Plugging off the socket for hour and holding power off/on button >30 sec does not help. Any advice? Thanks !