u/Alternate_Cost

Ive been thinking about this in my own and am curious what your general point is. I know this varies by the sets specific value, but sometimes the best deals are on preorders so you need to commit without information. Below is my list:

Universes within:
Play box $110.
Commander decks $35 (usually bought as a set).
Collector box $340

Universes Beyond (fantasy IP):
Play box $125.
Commander decks $42.
Collector box $380.

For non fantasy UB like marvel I have the same lines as universe within.

I had some issues after mass importing from mana box and it used the non-borderless card version when it uploaded to the site. I noticed the first order and paused my inventory while I fixed it.

A $10 order came in and I realized the issue so I submitted to replace with a more expensive substitution and just send them the borderless version. Then Mana Pool hit me with a $9.5 charge for reporting a fulfillment issue AND they still expect me to send the cards. So I'll lose money after shipping and lose the cards.

Is this common practice for them? How has your experience been with customer service disputing this? TCGPlayer I would've just messaged the buyer and resolved the issue for free.