u/Alsweets0609

I’ll just start this off by saying I procrastinated and waited a little over a year to recover my password as I didn’t need the account til recently for various things that are linked to that account.

I’ve used this email for well over a decade and I was requested out of the blue one day to re enter my password for my Yahoo account on my IPhone. I had very few if any actual emails of significance and was mainly deleting spam and unsubscribing from receiving emails of companies I never subscribed to.

So I didn’t give it a second thought.

Fast forward to now and a few accounts I am registered with use that email as a verification outlet so I kind of need to regain access.

Issue is I changed phone numbers and the phone number that was associated with the account, I no longer have access to.

Wasn’t the first time I’ve been down this road as I had a phone short out on me about 4 years ago and went through the process of resetting the password over the phone with no complications.

Thought it’d be the same road this time around to find out instead of asking me my info and security questions for verification, they added scanning an ID, Front and Back, along with a selfie to verify I’m not pretending to know my first cat’s name and favorite movie or musician.

That’s a little overkill to me but whatever, no issue, click the links and scan the ID and take a selfie.

Should be good to go.

Incorrect.

“I’m sorry sir but something is wrong and it’s not letting me continue the process”

So to get this straight, I answer a few questions of my credentials, security questions, scan my ID, and take a selfie to recover a stupid email that gets bombarded with spam cause they’re doing a knockout job at spam blocking. Overkill.

I am at approx 33 minutes on the phone between waiting in queue and going through these hoops and ask if we can rescan the ID because they suggested there may have been a glare, which there absolutely wasn’t, it scans, it doesn’t use flash.

I go through the same thing with the same result and am told again I’m sorry but it’s not allowing the process to continue.

They suggest I call back tomorrow. They said they would put notes on the account for the next support tech so they know what happened. I bite my tongue and thank them for their time and try again the next day.

Go through the same charade after another 30 minutes to get there with the same thing and same response.

So now I’m legitimately pissed and calmly ask, so if you can’t do anything about your system malfunctioning reading my personal ID, is there a higher branch within your security that I can speak with.

I’m met with a stupid response of no sir I’m sorry.

I asked them do you know what I’m asking? I’d like to speak to whoever is in charge of you.

I’m sorry sir but we cannot continue this process as something is prompting an error. You can try again tomorrow.

I ask again if there is anyway I can speak to someone higher up in charge of security

They say No again, and I had it.

The fuck you mean No? You’re not the fucking endgame of how the infrastructure works, you’re a fucking support tech. I was told yesterday to give the system some time because we tried the same shit we just did here twice. The same shit is happening and you’re suggesting I do the same shit again like the same shit won’t happen. Guess we should just do the same shit same time tomorrow right?

I didn’t give them any space to get out what they were trying to say and said thanks for your help have a good day and hung up.

I will attempt this bullshit again after waiting 2 days and maybe a competent tech that understands this issue requires further assistance can help but this is rediculous.

Sorry for the long rant/vent but I mean c’mon….
What’s the point of needing photo and ID verification for a fucking email anyways?

Does anyone have any suggestions?

TLDR - Need to get my password reset over the phone but having issues with an unnecessary scan of my driver license and or selfie picture after multiple attempts over multiple days with no way to talk to anyone else in security or support that can help.