Did Daikin/Croma mislead me about free AC wet service? Need advice
I am from Gurgaon and bought a Daikin 1.5 ton 3 star split AC from Croma in May last year.
The first free service has already been completed and it was a normal dry service. At the time of purchase, the Croma sales executive clearly told me that:
1st free service is dry service
2nd free service is wet service
Even the Daikin technician who came for the first service told me the same thing.
Today I called Daikin customer support to book the 2nd free service, but the support agent said that as per company policy, the 2nd free service is also only a dry service. He said wet service/jet cleaning is chargeable and would cost around ₹900.
Honestly, I feel misled because both the salesperson and technician told me something different earlier.
What should I do in this situation?
Has anyone else faced this with Daikin?
Is there any official policy mentioning what the free services include?
Would appreciate advice from people who have dealt with this before.