Buyer got refunded AND received the item because of a Vinted tracking issue
Okay, so I’ve sold a lot on Vinted and thankfully never had any problems until now
Apparently, Vinted provided the wrong shipping label/tracking info and everything got messed up. The tracking number on the actual shipping label was different from the tracking number shown in the app to me and the buyer. I only discovered this AFTER I had already dropped the package off with DPD.
I still have the receipt from the drop off point showing the buyer’s ZIP code and proof that I shipped it, but the receipt has the “other” tracking number on it. I thought I was doing the right thing by sending the buyer the updated tracking number manually
Big mistake.
Today the buyer got refunded AND apparently received the dress too. So now she has both the item and the money back.
Vinted support is basically telling me it’s my fault because I “used a shipping label not provided by them” even tho it literally WAS the label generated thru Vinted.
Has anyone experienced something like this before? It was only €20, but honestly it’s made me really anxious about selling on Vinted again because I don’t want this happening another time