Royal Canin Hydrolyzed Protein Recent Change, Dry Food - Batch Inconsistency
Hello, has anyone noticed a huge difference in their recent batch of Hydrolyzed Protein by Royal Canin (triangle shaped)? Before it was more grainy with a tan base and now I would describe it as yellow. My cat who ate three 8 pound bags of this product will not touch this batch. She lost 0.2 pounds since we started the new batch in late April. (She also eats wet food but the kibble is what maintains her weight because she prefers the kibble). She has IBD so she is on a very specific, limited diet. I was going to post a before and after picture, but the difference is hard to see in a photo.
I ordered this from chewy so I'm not sure if I should let chewy know or if I should try to contact Royal Canin?
Seeking recommendations on who to contact for customer support or for anyone to share a similar experience specifically with Chewy and/or Royal Canin. Thank you!!