Today I purchased 2 ADA tickets to a show in August with Instant Download. I immediately received 3 emails:
- Order Confirmation.
- "Your tickets are ready."
- "Important update - the transfer was cancelled."
The last email says:
>"It has come to our attention that your seller has canceled the transfer of your tickets. Don't worry! We are contacting the seller...yada yada yada. You previously received and email containing a link to access tickets. Please be aware that this link is no longer valid. Once your seller has retransferred the tickets, you will receive another email with a new link to access the tickets."
What's most concerning is that the two exact tickets I purchased are still listed on StubHub for sale. Same seats, same price, "instant download". So now I'm wondering how many people purchased these same tickets?
Anyone have experience with this? Support was expectedly unhelpful. They claim I'll either be given new tickets or a refund, but I'm nervous since I'm in the ADA section and seats are limited (and I'm traveling to the other side of the country for this show.)