u/Affectionate_Use_880

A customer opened an “item not received” claim even though:

• Tracking shows delivered
• There is a delivery photo showing the package at the front door
• The address matches exactly what was provided

The customer is insisting it wasn’t delivered because they can’t find it and it should have been left in their mailbox instead of the front door (out of my control) and is now requesting a full refund.

I responded explaining that it was delivered with proof and suggested they check with neighbours or household members in case someone collected it.

They are still pushing for a refund and implying I should be responsible.