8 Years at ServiceNow, But Struggling With “Implementation Experience” Requirement - What Next?
I’ve been working as a developer at ServiceNow for the past 8 years. I’ve helped incubate products related to procurement, HR, and now CRM.
Recently, I started applying for jobs and landed a couple of interviews, but I’m noticing that many roles expect hands-on implementation experience across multiple ServiceNow modules/products.
The thing is - after working on the platform for so long, I have a pretty solid understanding of ServiceNow architecture and development patterns, but I don’t have deep implementation experience in specific modules like ITSM, CSM, HRSD, etc.
I’ve started preparing for CIS certifications, but honestly, without real-world implementation exposure, I’m not sure how much value they’ll add by themselves.
What would be the best path forward from here?
- Should I try moving into more client-facing/implementation-heavy teams?
- Should I focus deeply on one module first?
- Are certifications enough to get interview traction, or is implementation experience mandatory?
- Has anyone transitioned from core platform/product engineering into implementation consulting successfully?
Would appreciate advice from people who’ve been in a similar situation.