Why don't sellers respond to questions?
I'm a perfume collector, so that's what I predominantly buy on Mercari. I've scored some amazing finds. However, I've found that:
Many sellers don't provide adequate descriptions (they'll copy and paste the notes but won't mention anything about the age of the fragrance, how/where it was stored, sometimes not even the size of the bottle or whether it's an EDT/EDP/Elixir).
About 80% of sellers I contact don't respond to the most basic questions. I am always polite and to the point but usually don't hear back from sellers. Below I'm posting verbatim some of my recent inquiries that went ignored:
- Hi, I can't tell from the pics how full the bottle is. Could you post a picture showing how much juice is left? Thank you.
- The box says these are all sprays, but your description states they are dabbers. Can you confirm which one is correct please? Thanks.
- Hello, What size is the bottle? I this an EDP or EDT?
- Hi, I see some rust on the bottom of the bottle. Do you know how this fragrance was stored?
- Would you consider selling the perfume without the lipstick? Let me know. :)
All my questions are in this vein. Why are sellers ignoring questions? To be clear, it's not that they don't respond right away; it's that they don't respond at all.