▲ 6 r/unitedairlines
Paid for Economy Upgrade, Ended up checking my bag anyway
Need some advice on next steps.
Yesterday I paid the $74.50 fee to upgrade from Basic Economy to the Economy upgrade, primarily because I wanted to bring a carry on with me.
When I got to the gate, they still flagged me as basic economy in their system and checked my carry on bag, claiming they would charge an additional fee since it was checked at the gate. I was never charged for that checked bag, but I’m still pissed about the carry on.
Is it worth disputing this with customer service?
u/Adept-Accountant-289 — 2 days ago