u/AdMiserable8093

My wife and I have a one night reservation at the end of the month (Sunday the 31st) but can no longer make the trip due to an Achilles injury I sustained last weekend. Very, very disappointed as we’ve been entering the lottery for years and years with no luck.

Am I correct in my understanding that there are no exceptions for the 45-day no-refund window? And the meals, baggage service, etc are also non-refundable? I’ve tried calling Xanterra a few times and keep getting disconnected, but I’d like to have as much info as possible before speaking with them.

Any advice from those who have been in a similar situation?