u/Active_Shock3132

My wife a Amex supplementary card holder was denied entry. Reason given - she was a supplementary card holder.

I have filed a complaint with Amex as the terms in our local card terms and conditions say supplementary card holders have unlimited entry.

Just not sure how she was meant to deal with this at the time.

Anyone been in this situation? How do you recommend dealing with denied entry (against terms and conditions) at the airport?

Thanks