HSG at Cloudnine
I had a very disappointing experience at Cloud9 Hospital, Sarjapur Road, during my HSG test with anaesthesia consulting Dr. Aruna Kumari.
My doctor’s appointment was at 12 p.m. and the HSG test was scheduled for 12:30 p.m. After the consultation, I completed all the required pre-anesthesia tests and checkups by around 1 p.m. The doctor then informed us she would be taking a break from 2:30–3 p.m. and instructed the staff to prepare me for the procedure.
I was admitted around 1:30 p.m., and by 2 p.m., a catheter had already been inserted into my hand. Naturally, I assumed the procedure would begin soon. Instead, I was left waiting with the catheter in place for nearly 3 hours, with no communication from the doctor or staff about the delay.
After repeated follow-ups and complaints, the doctor finally arrived around 5 p.m., and the staff casually mentioned that she had gone for lunch.
The lack of communication, poor coordination, and making a patient wait for hours in that condition was extremely stressful and unprofessional. I would not recommend this experience to anyone considering treatment there.