u/Academic-Chart4619

I have been a Pom client since 2025. When the news came out that BPI was stopping production, I ordered a 6-month supply (at least I thought I did). I went through the joinpomegranate website as an existing client, and paid the $75 fee for an asynchronous visit and got an email receipt for it. I then got a "welcome" email (to my email address) with my husband's name and what to expect. He is not a client. I'm not sure where the disconnect happened, but how can I make sure the $75 will credit to my account/order? Nothing is showing up in the Charm portal.