Hi all,
I’m posting here after exhausting every official route with Dyson support, and I’m honestly stuck.
I arranged a repair for my Dyson Airwrap, which was collected by DPD in mid-April and marked as delivered. I have documented evidence confirming the device was successfully handed over to the courier.
The next day, things started going wrong. DPD began repeatedly attempting to “collect” the same device again—despite already having it. This went on for several days, with no clarity on where the device actually was.
I contacted Dyson support immediately and opened a case. Since then, I’ve:
- Called multiple times over several weeks
- Been told repeatedly that the “backend team” will respond within 24–36 hours
- Received no meaningful updates or resolution
- Requested escalation/supervisor contact (never happened)
At one point, I was told that if the device wasn’t located within a set timeframe, I would be entitled to a replacement. That deadline has now passed, and I’m still being told to “wait” with no clear timeline.
At this stage, my device is missing, and I’ve had no resolution despite consistent follow-up.
I don’t want to escalate this legally, but I’m now considering small claims due to the lack of progress.
Has anyone dealt with something similar with Dyson or DPD?
Any advice on how to actually get this resolved?
Appreciate any help — this has been incredibly frustrating.
Thanks