My wife got this email today, about calling Chase about the account. The email states that the phone call got disconnected.
We haven’t called them and are living overseas due to work. Trying to call now at 1230 Eastern European Time Zone, and they are not open yet. Does the email look legit? What should we do next after we get ahold of someone?
I am currently living in Germany (military) and placed an order with autozone for:
-Front and rear breaks
-Front and rear rotors
-Wire brush
-Wire brush attachment for an electric drill
Totaled around $530.00 with the Duralast gold discount.
Item arrived to my APO in 2 boxes, went to the auto skills center and purchase a bay and it took me about an hour to get my car in the air and my front breaks off, and me putting on the new rotor. Trying to put the new rotor on I found out that they sent me 4 rear rotors but everting else was there. I was extremely upset from waiting so long for these items, my time being wasted, and by paying a friend for help/bay fee.
I call autozone to tell them they sent me the wrong item and that I will be sending back the items. They said I have to pay out of my own pocket to pay for the return. That’s just how it is.. very frustrating… once the return is initiated they will process my return. Annoyed, but I do this. I call autozone back and send an email with a picture of my receipt.
I got an email the next day asking if the entire order was in the box, I responded with yes the entire order because I was just upset with all the time wasted. I didn’t get a quick email response so I called autozone customer service.
Now on the phone with them they state that I have to wait till the item is back in Memphis, TN before they can process the reinstatement. They stated they need to make sure all the items are in the box. Then it was because of the box weight was not identified. I stated that in the original email it says it’s a 66.5 lbs box. (Everything is in there)Then he stated it was because it was over a specific amount, I think over $300? Then I asked for a manger. Manager stated same thing as the man before but then added due to it was an APO, that I had to wait for the item to ship back to TN regardless before they can offer a refund. So the amount of back and forth and no consistency I am not extremely upset. I was able to get $50 in store credit that I gave to my mom because we are overseas.
What kills me is the inconsistency with the phone operators and the amount of excuses that came up for them not to initiate a refund. Also, why do I have to pay out of pocket for a return that they messed up. Why must I wait for the entire package to arrive to TN from Germany in order to get the refund, it took about 3 weeks to get here…
Now waiting for the managers manager to call me back sometime today. Trying to keep my cool.
Sorry really long rant, but hoping this gets to someone who can help. Looking for advice or sympathy with next step.