u/A_TalkingWalnut

This is a pretty specific question, but for those that own the Canada Isogrip CM: how do you clean it?

I have owned dozens of anodized pens (including low-voltage fades that include the bronze range), and clean them regularly, but I have never come across this issue: I **cannot** get this thing back to Maple-colored. I wipe it down with non-ammonia windex (I’ve tried soapy water too) and it keeps coming back purple. It’s the strangest thing.

I’m open to ideas. Black salve? Collagen? Share your secrets.

Edit: tried microfiber, paper towels, soft-bristle brush, windex, non-ammonia glass cleaning foam, soap & water, and 99% iso. Purple.

TL;DR: this company strung me along and now that I’m outside the return window, they’ve claimed that it’s a warranty issue, not a return. They haven’t refunded me and have ceased communication.

There’s a company named HOOBS that provided non-HomeBridge savvy people a simpler way to integrate non-HK devices into HK using a user-friendly interface (window-dressing on HomeBridge). They used to provide this for free in a web-based platform, but they have switched to hardware-only and it ain’t cheap.

They took months to fulfill my order, with weekly empty promises. When I finally received the unit, it didn’t work. Their support mis-diagnosed the issue, then took weeks to follow up. When I finally got someone on a call, they let slip a detail about the boot sequence that they don’t typically share during support calls, which enabled me to correctly diagnose the issue as a defective unit. Prior to that, they repeatedly blamed it on a router setting.

They replaced it only after receiving my return, and since it was an international shipment and they cheaped-out on the shipping service, that process took forever. They waited for my return, then took over a week to issue the replacement, then sent it back on the slow-boat. **During these conversations, I would often mention how all the delays are taking this issue out of the return window.** I was assured that it wouldn’t be an issue if I decided to choose a return instead of replacement at any point.

I received my replacement and set up a support call to set up the device. They couldn’t get it working. We set up another exchange. The next day I worked on it some more and finally got it working. My devices stopped working after 24hrs. Unknown errors. I was done. I asked for a return label, which was sent to me very quickly, so it’s reasonable to conclude that someone is monitoring the support email account.

They received my return a month ago. They still have not processed my refund. They have had the unit for longer than I did, and somehow still have not determined its warranty status, and yes, this is now a warranty issue because **I’m outside of the return window** since my original order was placed in October. F.