While I don't have a direct answer to "how do I get potholes fixed faster", I do have some pretty interesting insights after looking at Atlanta's 311 data. For instance, only about a third of 311s end up getting a "problem solved" status, and potholes that are fixed typically take at least two weeks to get fixed. YMMV by neighborhood.
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5,428 service requests filed between Oct 2025 and May 2026. 1,353 (24.9%) are still pending, so to understand outcomes, I filtered to the 4,075 that reached a final disposition. Of those: 38.0% were confirmed "Problem Solved." Another 48.9% got "Closed", a status the portal uses inconsistently, sometimes meaning fixed, sometimes meaning the case was filed away. 4.6% were inspected and nothing was found. 4.5% were marked duplicate. The rest were referred elsewhere or deflected. Note that 259 "General Information" case types are excluded (those are just people calling asking for status updates on things).
What Atlantans Are Filing
Top 10 request types by total filings (all records, including still-pending):
| Rank | Request Type | Filed | % of All Filed | % PS of Settled |
|---|---|---|---|---|
| 1 | Potholes | 847 | 15.6% | 35.9% |
| 2 | Non-Emergency Traffic Signal Repair | 667 | 12.3% | 57.3% |
| 3 | Code Enforcement Issues | 498 | 9.2% | 0.0% (sent to other dept.) |
| 4 | Illegal Dumping Investigation Request | 338 | 6.2% | 83.6% |
| 5 | Right of Way Maintenance (ROW) Litter Removal | 322 | 5.9% | 95.7% |
| 6 | Emergency Traffic Signal Repair | 310 | 5.7% | 66.4% |
| 7 | Power Outage | 232 | 4.3% | 0.0% (sent to GA Power) |
| 8 | Right of Way Maintenance Visibility/Overgrowth Issue | 164 | 3.0% | 96.7% |
| 9 | Downed Tree Reporting | 149 | 2.7% | 8.6% (often sent to GA Power) |
| 10 | Non-Emergency Sign Repair, Replacement, or Installation | 120 | 2.2% | 11.8% |
Potholes are #1 by filings, but traffic signals are the real volume story. Combine all signal-related request types and you get 977 reports among the top 10, rivaling potholes. Nearly 1 in 5 Atlanta 311 requests involves a broken traffic light.
Where Are the Most Requests? (geolocated records only)
Only 39% of records include a zip code. These rankings reflect that geolocated subset.
| Rank | Zip | Neighborhood | Total Filed | Potholes Filed |
|---|---|---|---|---|
| 1 | 30318 | West Midtown / Westside | 279 | 74 |
| 2 | 30310 | West End / Oakland City | 131 | 29 |
| 3 | 30309 | Midtown / Ansley Park | 131 | 70 |
| 4 | 30305 | Buckhead / Garden Hills | 126 | 54 |
| 5 | 30331 | Ben Hill / Campbellton | 125 | 31 |
| 6 | 30303 | Downtown / Five Points | 121 | 16 |
| 7 | 30306 | Poncey-Highland / Va-Hi | 120 | 55 |
| 8 | 30311 | Collier Heights / Adamsville | 117 | 37 |
| 9 | 30312 | Summerhill / Grant Park (south) | 111 | 24 |
| 10 | 30316 | East Atlanta / Ormewood Park | 108 | 44 |
Apparently, stuff breaks the most in West Midtown.
The Pothole Problem
Potholes are Atlanta's most-filed category with 847 total reports. Among settled pothole cases, 35.9% reached Problem Solved — below the citywide settled average of 38.0% across all types.
Outcomes by Road Type
| Street Type | Settled | Problem Solved | % PS | Closed | No Problem Found | Median Settle Days |
|---|---|---|---|---|---|---|
| Major Arterial | 249 | 81 | 32.5% | 63 | 23 | 22.9 |
| Residential Street | 534 | 200 | 37.5% | 151 | 39 | 22.7 |
Counterintuitively, residential streets get problem solved more than major arterials — 37.5% PS vs 32.5% PS. Arterials likely accumulate more duplicate reports for the same hole without generating more fixes.
Outcomes by Neighborhood (top 10 zips by pothole volume)
| Zip | Neighborhood | Settled | % PS | Median Settle Days |
|---|---|---|---|---|
| 30318 | West Midtown / Westside | 71 | 43.7% | 36.0 |
| 30309 | Midtown / Ansley Park | 70 | 24.3% | 14.1 |
| 30306 | Poncey-Highland / Va-Hi | 55 | 49.1% | 26.8 |
| 30305 | Buckhead / Garden Hills | 50 | 34.0% | 24.5 |
| 30316 | East Atlanta / Ormewood Park | 44 | 52.3% | 31.0 |
| 30311 | Collier Heights / Adamsville | 37 | 29.7% | 14.7 |
| 30342 | Sandy Springs / Chastain Park | 35 | 40.0% | 35.0 |
| 30327 | Northwest Atlanta / Buckhead (west) | 35 | 40.0% | 33.8 |
| 30307 | Inman Park / Little Five Points | 34 | 17.6% | 24.1 |
| 30315 | Peoplestown / Lakewood Heights | 33 | 36.4% | 18.7 |
30354 (Pittsburgh / Hapeville) has the best pothole PS rate at 66.7% (among zips with ≥5 settled cases). 30303 (Downtown / Five Points) has the worst at 12.5%. That's a 54.2 percentage-point spread across neighborhoods; the city's pothole resolution outcomes are far from uniform.
How Fast Are Problem Solved Potholes Actually Fixed?
Timing = updated_date − requested_date, Problem Solved records only. Records with missing timestamps or durations >365 days excluded.
| Street Type | PS Cases | Median Days to PS | Avg Days |
|---|---|---|---|
| Major Arterial | 81 | 15.5 | 21.2 |
| Residential Street | 200 | 16.8 | 25.6 |
Arterials reach Problem Solved 1.3 days faster at median.
PS Speed by Zip Code
| Zip | Neighborhood | PS Cases | Median Days to PS | Avg Days to PS |
|---|---|---|---|---|
| 30337 | College Park | 3 | 4.9 | 3.7 |
| 30329 | Toco Hills / Emory | 3 | 4.9 | 4.5 |
| 30315 | Peoplestown / Lakewood Heights | 12 | 6.9 | 19.2 |
| 30309 | Midtown / Ansley Park | 17 | 8.7 | 13.9 |
| 30308 | Midtown East / Old Fourth Ward | 9 | 10.0 | 14.1 |
| 30306 | Poncey-Highland / Va-Hi | 27 | 12.9 | 20.7 |
| 30305 | Buckhead / Garden Hills | 17 | 16.5 | 26.0 |
| 30307 | Inman Park / Little Five Points | 6 | 20.0 | 17.8 |
| 30310 | West End / Oakland City | 12 | 20.2 | 32.4 |
| 30331 | Ben Hill / Campbellton | 8 | 20.5 | 38.3 |
| 30327 | Northwest Atlanta / Buckhead (west) | 14 | 24.5 | 28.1 |
| 30319 | Brookhaven / Buckhead (north) | 4 | 24.9 | 39.2 |
| 30311 | Collier Heights / Adamsville | 11 | 24.9 | 19.4 |
| 30354 | Pittsburgh / Hapeville | 4 | 27.7 | 26.7 |
| 30316 | East Atlanta / Ormewood Park | 23 | 27.8 | 25.1 |
| 30324 | Lindbergh / Morningside | 10 | 28.7 | 30.3 |
| 30314 | Vine City / English Ave | 4 | 31.0 | 40.7 |
| 30318 | West Midtown / Westside | 31 | 32.8 | 37.2 |
| 30342 | Sandy Springs / Chastain Park | 14 | 35.1 | 24.9 |
| 30312 | Summerhill / Grant Park (south) | 3 | 37.1 | 31.2 |
Fastest zip: 30337 (College Park) at 4.9 days median. Slowest: 30312 (Summerhill / Grant Park (south)) at 37.1 days. That's a 32.2-day gap between the fastest and slowest zip.