u/AKA_Wildcard

I’m a level 3 VIP traveler and used to have a dedicated support person to assist with questions or travel issues. The website is straight forward but sometimes questions pop up about a property before I book it, but I can’t reach anyone anymore.

I received a notification last week for a promotion of 10% in future travel credits after booking with no expiration date listed. I went to book this week and the code says it’s expired and none of my requests to customer service have been answered.

Very unfortunate. I’m going to stop using the service and hope this is a call to action for them to remove their AI assistant or at the least provide an option to speak with an actual person where a booking hasn’t been completed yet.