Hello 👋
I am flying into CLT from Detroit Mother's Day weekend, and am renting a car from Hertz.
As it will be just me with a tiny human, I am not interested in also hauling around a carseat in addition to our stroller (I know Delta checks them for free).
That being said, I chose Hertz because their website said I could either add the carseat online within seven days of rental, or add it on at the counter.
Seven days has come and gone, and it is not an option for me to add online. I called customer service and they can not do it online. They said I could always add on a carseat at the counter. I asked the representative if they could GUARANTEE that I would be able to get a carseat to rent, and she said no. She recommended I call the local team.
I have called probably fifteen times. Each time it rings about five or six times, then disconnects to a busy tone.
What are the chances I will be able to rent a carseat from Hertz at the CLT airport this Friday afternoon?
Thank you for your help!