Uber Customer Service sucks.
Made arrangements for 1-hour Uber ride to airport. Driver never showed. No communication beforehand. Tried to find customer service info on the app. How convenient - there is none. In panic, I booked another Uber, twice as expensive, to pick me up. Once again, a no show. Now I had to scramble to get in my car and race to the airport, leave my car in an expensive parking lot, and now have to make arrangements to pick up my car when I return home. Finally found the “Help” link on Uber. Big help that was - got an AI chatbot that did not understand my issue. It told me it was referring to a “special representative” who would get back to me in 6-12 hours. 24+ hours later, what appeared to be a human chat told me how sorry they were. Nothing else. I am not interested in hollow apologies from an anonymous chat. Good customer service is about servicing the customer. Uber failed miserably. Never using Uber again.