TikTok Study Researchers Refusing Compensation Via Bonus Payment
Did anyone else take part in the TikTok study where there were 2 rounds of submitting screen recordings of your For You page? The researchers are total scam artists and are claiming that they didn't receive one of the screen recordings that I uploaded. I still have all the screen recording files and documented submissions saved to my computer. I even offered politely to upload the exact same file again, but no dice which only makes me even more suspicious that they are doing this on purpose to avoid compensating people.
The primary method of compensation was $7.20 in bonus payment, which it looks like they are not going to pay me. Do I have any recourse with Prolific support?
Also, I was worried about this exact scenario, so I messaged the researchers after each submission I made, and they said "Great, thank you!" after the submission I made that they are claiming they never received. I feel like that should count for something, on top of the other evidence I have of the timestamped screen recording file + timestamped confirmation of submission.
If Prolific support isn't an option, what other recourse do I have? The researcher is based in Hong Kong. Is there a research board over there that I can contact?