Hi u/krakensupport,
I’m hoping to get some visibility on a deposit issue that support has declined, but which appears to be recoverable.
I mistakenly sent 5,000 USDC via Ethereum (ERC-20) to a Kraken-generated USDC deposit address (Hedera network):
Address:
0xEA8f03b8FC961eB6844fD082e9a945eFE9FB8912
Transaction hash:
0x32120a3aaaf1d6458f485b6f491971829bac9374f5aab32c23264a4c2e60360c
The transaction is:
- Fully confirmed on Ethereum
- Standard USDC (Circle contract)
- Delivered to the exact address generated in my Kraken account
I understand the mistake (network mismatch), but this was not sent to an external wallet — the destination address belongs to Kraken and is tied to my account.
Given that:
- USDC on Ethereum is a supported asset
- The address is Kraken-controlled
- The funds are verifiably sitting at that address
I’m trying to understand if this can be escalated to the appropriate custody/wallet team for a manual recovery review. I’m fully willing to pay any applicable recovery fee.
Support mentioned recovery is not possible “at this time,” but I’m hoping for clarification or a second review given the specifics of this case.
Appreciate any help or guidance.