What would you say makes an MSP the Best MSP in Atlanta, or Dallas, or any other big city?
I see some MSPs with a ton of Google reviews, which can sometimes indicate what people think.
If I search Google for Best MSP in Atlanta, I see some marketing sites that look like they are pay to list sites where an MSP can pay to be listed on their website, so probably not objective, but I see Ripple IT, Network1 and Southeastern Computer Associates show up a few times on those types of sites. I also see local Chamber's of commerce listing Small Businesses of the Year awards.
From a lay person's point of view, what do you think makes an IT company the Best MSP in a particular city?
Things like phone answer time, cost of services, contract length requirements come to mind, but those are difficult to prove or evaluate during the sales process.
I was just currently what you might think would separate MSPs as best?