u/333dh333

The express shop/delivery option shows a time range that could in fact be underestimated BIG TIME, based on several factors. The biggest factor being what’s in the order and the compensation offered to the driver.

If it is a complete shit order with no tip…..guess what…it sits on the FCFS board for indeterminate amount of time, which given some of the shittiest orders I see any given day could easily exceed the “promised“ window *before* a driver finally takes it (still likely shit even with the max surge pay). So now said driver is really showing up to under-deliver on a promise WM made on the website.

Consider this factor if you’re ever enticed to take a surged order, that although the pay may fall in your “fuck it, I’ll take it” you may be setup for an unhappy customer experience even if you have a flawless shop, bagging, and delivery….so the customer may be more apt to leave a less-than-5 star review.

I place one order (roughly 10 products) on WM.com and the items were split into 3 separate deliveries, some of which looked to come from the stores (Spark) and others from a 3rd party vendor. I noticed an issue shortly after placing the order that the delivery address reverted back to an old one on my profile so I called CS. Even being a short time after the confirmation was sent (within a couple hours) I was told they couldn’t cancel and WM would simply issue a full refund, of which they could process 48 hours after each delivery. Well that was the first lie.

First two deliveries went according to the above plan, but on the 3rd/last delivery I was informed they couldn’t issue the refund due to a cap on what they issue. So I escalated. I talked to a rep that submitted a case and who also stated the refund would be processed (just give it up to 10 biz days). I waited. Then I followed up only to be assured the refund is still pending but there was something needed to get it across the finish line. Again, continuing to confirm a full refund is issued. After about another week and still nothing I called today. Well, turns out each prior rep I spoke with simply LIED to me, and there is in fact a cap to refunds on circumstances like this.

I waited forever on hold to speak to a supervisor who simply stated I would have to take it up with my bank. He took ZERO accountability for the lies told to me that have resulted in a few hours on the phone with CS reps over the past 30 days.

TL:DR……..F*ck WM

**edit to amend my statement about JFY offers specific to my zone**

My market sees regular JFY offers, sometimes ranging 5-10 per hour I’m not on an order (I read posts here of others seeing limited to none any given day) and a day like today flooded with orders gives a glimpse at how bad the wheels have fallen off. I finished a delivery about 5 miles from the nearest WM and decided to keep Spark on while I ran an errand and got some lunch. Being that far from a store with hoards of drivers out and still receiving easily 10+ offers in 30 mins was wild in itself. But the crazy part was just how horrible every single one of them were.

It’s bad, getting worse, and I honestly wonder if some of what I saw will ever get picked up today…..but then it dawned on me that there are enough crackhead drivers taking the garbage.

It’s not working lol

Every single order in my zone is so horrible that they endlessly circulate and surge pricing is added, yet even at the increased pay they are still garbage 🗑️ that can’t be good for biz, right?

Oh yeah, the customer Reddit page is feeling the burn too

But hey, thanks for those menial incentives to avoid any acknowledgment that fuel prices are up 200+% in the past 90-120 days

Some of the customer notes I see asking for the *bare minimum* and *obvious* things, such as ensuring it’s at the right address, really has me scratch my head at how low-IQ some drivers must actually be.

Yes, we have valid gripes on some customer-caused issues, but for notes to spell out such basic stuff is concerning. They pay a premium (tip or no tip) and should get a quality service.