u/1knowitall_

I'm an MD and our PP group has been approached about covering some OOP dental anesthesia cases. We've historically stuck to hospital and surgery center locations so this would be a change for us and we're already working on a mobile kit.

Does anyone have advice on payment collection methods (i.e. service providers for card payments, how many days out to collect) and cancellation policies? We don't want to allot a partner to cover these sites if they're just going to bail on us with little notice.

For those of you that provide dental anesthesia in an office setting (not covered by insurance), what service do you typically collect payment through -- or do you prefer cash or check? In addition, how many days out do you typically collect payment? What do you do if a patient doesn't show, isn't NPO, or cancels after you've collected payment? Thanks!

Wanted to share this in case it helps someone avoid the same mistake.

I ordered an adjustable gold chain and 3 gemstone charms during the Black Friday sale. It didn't arrive until the end of January and the ruby birthstone looked NOTHING like the photos online. No facets, no clarity...instead totally opaque. I emailed them the day after delivery, and that turned into almost 2 months of back-and-forth.

In the midst of all this, they had the audacity to CHANGE THE LISTING PHOTO for the ruby birthstone. So I guess they figured out they couldn't provide rubies that matched the original photo (see attached image of my order confirmation email vs what is pictured on the website now) and they changed it! Talk about false advertising.

They offered replacement options, but they all looked the same as the original (low quality, didn’t match the listing at all). On top of that, the adjustable gold chain doesn’t even work properly and won’t hold its position. I asked for a refund since it was pretty clear they couldn’t provide what they advertised. They actually agreed at first, then came back and said store credit was the only option...even though I reported the issue within 24 hours of receiving the item and had been working with them the entire time.

I ordered from them years ago and had a good experience, which makes this even more surprising. I know Stephanie has been vocal online about losing her footing at the company and that clearly is showing. Quality and customer service are not what they used to be. Beware!!!

What I received...

The original image from their site and my order confirmation email

What their website only NOW depicts...