u/13oston13lack

This first began after I got my new replacement after my first Maxwell 2 developed awful static issues in the first few days of use. Upon getting my replacement I discovered that my new Maxwell 2 just doesn't connect at all to the Xbox, the dongle is on Xbox mode and the light is on, but the Maxwell just doesn't get assigned to the profile? It's weird because it works perfectly fine on my Mac. I've tried every troubleshooting method possible and it always ends up the same. I even got a replacement dongle today and it still does the same thing. After my headset turns on, the audio voice just says "USB Dongle" then doesn't actually connect at all. I'm so stumped on what to do as I've never had an issue like this before with any headset.