What's the ethics with Fido for their human employees?
After trying to call Fido about changing my account plan (because I'm old and don't trust I'll click the right thing...in fact I'm worried I'm just adding a cheaper plan to the current overpriced plan), All I could get was "Jack" on the site, or the virtual assistant on the phone. Both are very leading and only want you to answer the prompts they give, and they disconnect you if you deviate from the plan with you're request that is outside the prompts.
So, you are given the option to schedule with a human, my options were today 3 hours ahead of when I called, or times available projected over the next few days.
So I question: How many real human customer service reps are paid and employed there? Are they treated and paid better than those from the old days of when we'd immediately (or within 20 minutes on hold)?
Also, I have convictions on the use of AI given the light shed on data centres, so as someone that avoids using all the AI stuff that's fun like image/video creation and GPT style stuff, I don't like the idea that my bill is directly going to a company that is AI heavy. So, does anyone know of phone companies available in Ontario that avoid using AI?
And I don't want anyone to feel like I think they're a jerk for enjoying AI stuff, this is just a me-problem I'm asking about, like to help me find a work around on the little issue I'm facing.
Thank You!