Just as the title says, I bought a Katana 15HX for work use only back in October 2025 since I do a lot of programming and modeling I require a decent spec laptop.
The laptop started to show up dead pixels so I sent it to RMA, they replaced it no problem and sent it back to me. The problem here is the laptop used to have a 1440p 165hz display, after they sent it back, it is now a 1080p 144hz display, it is not a bad display per se, my problem is that I paid for a 1440p laptop not 1080p, I reported and reopened another RMA request about this problem to MSI support they told me to do certain things (which I did as they asked) now they are not responding, I don’t know what to do here anymore, any thoughts?
u/100Skeptron — 15 days ago