I am writing this with a genuine heavy heart. I have been using Gameloot service since PS5 came out. Never did I expect to get into such an unprofessional practice of conducting business.
I bought a RE9 PS5 disk from them. Played and finished the game in 10 days ( 13 hours playthrough ) then returned the disk.
I explicitly checked the disk before sending it back.
IT AWAS SCRATCH FREE.
I especially checked the disk because one of my previous returns was rejected stating the same reason. At that time the disk had few scratches in it so I took it back without any complaints.
A point to note is that out of the two games which I returned back the one with very few minute scratches was played for 100s of hours. Hence it was understandable that they rejected it. I thought their standards were really high which is a good thing. So I happily took it back.
But this time around I ensured that the disk had no scratches before I handed it over to the pickup person. Packed it in a box just as they say.
Then I got a call from Gameloot claiming that the disk has scratches. I told them I explicitly checked the disk it had no scratches before sending it to them. They refused to do a double check and notified me that the disk will be returned back to me. Fair.
But like I said, I was 100% sure the disk had no scratches. How could it develop scratches on the way when it is safely packed.
There is a very very very high chance that they replaced my good disk with one of their defective ones. The game is still installed in my PS5 but there is no check which could sense a different disk than the original one that was used for installing the game. If the license is good the game will run even if it is a different disk.
If they had sent me my disk I could have tried Gamenation but the one I got has so many scratches that no one will accept it.
What an absolute utter disappointment.
Be careful fellow gamers. There is no way for you to ensure that the disk will not be replaced by these services. No evidence will be provided either.
Anyway. Sad day. Let's just keep gaming.