Slack automation workflows are getting way too complex to maintain as our team scales
I started out just building a few simple triggers to route support emails into our main communication channels and it worked beautifully.
Now two years later I have built this massive labyrinth of multi step automations that try to assign tasks based on keyword recognition and it is completely falling apart, whenever the api changes even slightly the whole workflow breaks and I spend my entire weekend debugging payloads just so the sales team can get their automated notifications.
I feel like I accidentally built a custom software product using duct tape and now the entire company relies on it to function.
At what point do you abandon the custom automations and just buy a dedicated tool for internal requests.