r/xeric

I have a Invertor watch that appears to have a mechanical defect (I actually have an earlier post on this subreddit about the issue).

I was actually at the shipping store preparing to send my watch to the authorized service company when I checked to make sure I had the correct address. At that time I realized that Xeric has changed their service company to Lowen WG. The procedure now says to contact Xeric if you need to send a watch there.

I contacted Xeric, and they responded quickly asking some questions of a troubleshooting nature and I responded that I had indeed followed the instructions they were asking about. It’s been silent since then. I’ve written back asking for an update, and it’s still silent.

It’s disappointing since this is the most I’ve spent on a watch, and it was my first micro brand purchase. Has anyone had a successful experience with the new warranty procedures?