My Google Business Profile for my cleaning company just got suspended after a nightmare situation and I’m trying to figure out how to get an actual manual review from Google.
We own a legitimate family-run cleaning business called Spotlessly Clean House Cleaning & Janitorial Services serving East Alabama and West Georg
Over the past several weeks, our business was targeted with suspicious and fraudulent reviews that we believed did not come from legitimate customers. In an effort to address the issue, we hired a third-party company that represented themselves as experienced with Google Business Profile support and review issues.
Unfortunately, after being granted access to our profile, unauthorized and inaccurate changes were made to our business listing without our approval, including:
• Changing our business name
• Changing our business category/type
• Converting our service-area business settings
• Associating a foreign address with our profile that was not connected to our business operations
These changes triggered a reverification request from Google, which we completed immediately.
Shortly afterward, our profile was suspended.
During the initial appeal process, we mistakenly submitted the appeal from a mobile device and were unable to upload our supporting business documentation at that time. We later submitted a second appeal with full supporting documentation attached, including:
• LLC registration documents
• Certificate of insurance
• Customer invoices and operating records
• Additional verification materials confirming our legitimate business operations
We have since:
• Removed all third-party access
• Reverted unauthorized changes
• Secured our account
• Submitted corrected business information directly to Google
We are now requesting a manual review of our account so a real person can review the documentation and restore our profile.
Spotlessly Clean House Cleaning & Janitorial Services remains fully operational and continues serving customers throughout East Alabama and West Georgia.
We appreciate everyone who has continued supporting our family-owned business during this situation.